Communication

At Cold Xpress we pride ourselves on our communication and constantly strive to provide nothing but the best service to each and every customer.

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Communication is Key

Communication is a really big thing in transport. If a customer rings up, they want to know something then and there because their customers want an answer. So, whether we’ve found out the answer or not you’ve got to get back to them and just say to them “Look here’s the answer to what your query was” or “We haven’t forgotten you. We’re still working it out and we’ll get back to you as soon as we can

We’re There For You

You can send an email, you can do a lot of things but you need to speak to someone. You need an answer straight away. The worst thing you can do is keep your customers waiting for an answer. We try and make our customers feel that they’re the only customer. We’re there for you it doesn’t matter what time of the day or night we are there 24/7 to answer your calls.

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So easy to work with. They take your stuff from one place to another in a timely.manner with care and attention and at the end of the the day isn't that what we want from a logistics partner? NB: Nothing is a challenge for these guys! We love working with the.

Matt Steele

Hands down the best Logistics provider in Victoria. Whether it be their professionalism & punctuality, or accommodating a last minute (11:30pm) delivery request for the next day. These guys clearly care about their clients!

Jaime

The driver was friendly and helpful! Such a good system they have going there! Thanks guys!

Bianca Cardaci

Great communication from the team. Fantastic opening hours......operating very early starts and late finishes. Very accomodating! Would highly recommend.

Tom Worrall

Frequently Asked Questions

What types of products do you transport with refrigerated services?

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How can I book refrigerated transport services with your company?

What is the coverage area for your refrigerated transport services in Melbourne?

Can I track the status of my shipment in real-time?

What temperature range can your refrigerated transport maintain?

Do you provide insurance coverage for transported goods?